SMASH

ROBOTICS

Smash Robotics Privacy Policy

Effective date: August 15, 2026

Data deletion request URL: https://smashrobotics.com/data-deletion

Smash Robotics is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, share, retain, and protect personal data when delivering our general-purpose robotics platform to businesses.

1. Who we are and scope

Smash Robotics provides software and operational services for deploying and managing robots in business environments.

This Policy applies to our websites, apps, APIs, customer operations workflows, support channels, and related services.

2. UK data protection framework

For UK users, we process personal data in line with the UK GDPR and the Data Protection Act 2018.

Where required, we support data subject rights and maintain records of processing activities consistent with UK legal requirements.

3. Information we collect

Depending on your relationship with us, we may collect:

  • Identity and account details (name, business email, role, organisation).
  • Operational data (facility information, robot/task settings, system usage events).
  • Technical and security telemetry (IP address, browser/device metadata, logs, diagnostics).
  • Commercial data (billing contacts, invoices, payment operations metadata).
  • Support and correspondence records (requests, feedback, issue reports).
4. How we use personal data

We use personal data to:

  • Provide, operate, and secure our services.
  • Manage customer deployments and user access controls.
  • Monitor reliability, detect abuse, and improve platform performance.
  • Respond to support and legal requests.
  • Comply with legal and regulatory obligations.
5. Lawful bases for processing (UK/EEA where applicable)

Where applicable, we rely on lawful bases including contract performance, legitimate interests, legal obligation, and consent.

If we rely on consent, you may withdraw it at any time; withdrawal does not affect processing already carried out lawfully.

6. Data sharing

We may share data with:

  • Service providers and subprocessors supporting hosting, security, analytics, and support.
  • Business partners/integrators acting under contract and confidentiality obligations.
  • Authorities, regulators, or courts where legally required or to protect rights and safety.
7. International data transfers

Where personal data is transferred outside the UK, we use appropriate safeguards such as contractual protections and transfer mechanisms recognised under UK law.

8. Data retention

We retain data only as long as needed for service delivery, legal compliance, dispute resolution, and enforcement of contractual rights.

9. Security

We apply administrative, technical, and organisational safeguards to reduce risk of unauthorised access, loss, misuse, or disclosure.

No system is completely secure; we continuously review and improve our controls.

10. Your rights

Depending on your jurisdiction, you may have rights to access, rectify, erase, restrict processing, object, and request portability.

You can request deletion of your personal data using the dedicated deletion page linked below in this policy.

11. Data retention and legal obligations

Even where a deletion request is submitted, we may retain certain information where required by applicable law, regulation, audit obligations, fraud-prevention requirements, or for the establishment, exercise, or defence of legal claims.

12. Complaints (UK)

If you are in the UK and have concerns about our handling of your personal data, you may contact us first so we can address your concern.

You may also lodge a complaint with the UK Information Commissioner’s Office (ICO).

13. Policy updates

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated effective date and, where appropriate, additional notice.

14. Contact

For privacy or data rights requests, contact Smash Robotics support or your account representative.